Clivelend clinic case study on pateint experience inprovement and workplace empathy development

The article presents a case-study of the patient experience improvement strategy and empathy development among healthcare professionals in Cleveland Clinic, USA. Key activities of the Patient Experience Department and the main components of the corporate program for empathy development “Communicate with H.E.A.R.T.” are also described, as well as the effectiveness of these programs.

Authors: Rakhmatullin R. E. [3] Altyeva A. A. [1]

Tags: cleveland clinic1 empathy in healthcare1 patient experience2 patient-centeredness2 patient-orientation6 person-centered care2