Articles with tag: «mentoring»
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2019 № 7 The role of communicative activity of the quality manager inspection body in improving the functioning of the quality management system
Abstract. The role of the communicative activity of the quality manager of the inspection body in the functioning of the
quality management system was investigated with the aim of developing and proposing measures to stimulate the communicative
activities of managers. A survey of 258 employees of the inspection body on a specially developed by the authors
questionnaire. Reliability of differences was assessed using nonparametric statistics, relative and average indicators, representativeness
errors, relative risk and its confidence interval were calculated. The communication of the communicative
activity of the quality manager with the involvement of the personnel of the inspection body in the functioning of the quality
management system has been revealed. The lack of theoretical knowledge of quality management among managers of
structural divisions about the functions and role of a manager in a team creates risks of insufficient awareness of inspection
body staff about the goals and objectives of the implemented quality management system, failure to understand its
documented procedures and non-compliance with its requirements. It was proposed to introduce mandatory external
and additional internal training of quality managers to quality assurance in accordance with the requirements of ISO/
IEC17020:2012 «Requirements for the operation of various types of bodies performing inspection
(IDT)» and ISO 9000 series standards. It is proposed to introduce a cascade method for internal staff training in order to
minimize time and material costs. It is recommended that in terms of combining the functions of a manager with the main
professional activity of employees, to provide material incentives to managers. The need to develop a mentoring system in
the establishment of newly hired employees to the principles and requirements of the quality management system implemented
in the organization prior to the implementation of independent practical activities has been identified.