2017 № 10 The main trends of analysis of the causes of patients’ discontent with the medical aid based on the patients’ complaints and independent assessment of the medical care quality in medical institutions
The article presents the main approaches to the analysis of the causes of the patients’ dissatisfaction with the medical aid based on the people complaints and independent assessment of the medical care quality in medical institutions found in internet sites of different levels. Sometimes the assessment results are indicative of the rather good and even very good patients’ satisfaction with medical care but the number of patients’ complaints against the dissatisfactory medical aid in some medical institutions remains very high. The main causes of patients’ discontent with medical care are analyzed and concrete recommendations for better medical aid organization are presented
2020 № 4 Analysis of the causes of public dissatisfaction with the provision of high-tech medical care to patients with malignant neoplasms in the Moscow region
The article presents the main approaches to analyzing the causes of public dissatisfaction with high-tech medical care for patients with malignant neoplasms on the basis of citizens’ appeals and an independent assessment of the quality of services rendered by medical organizations on websites.
The results of the assessment sometimes show good and very good results of patient satisfaction with the work of medical organi- zations, and the number of substantiated complaints from citizens about dissatisfaction with the medical care for cancer patients in specific medical organizations remains high.
The main causes of public dissatisfaction with medical care are analyzed and specific recommendations on the organization of work with cancer patients and the prevention of patients’ dissatisfaction are given.