Articles with tag: «management of a medical organization»
-
2023 № 9 Algorithm for working with citizens’ appeals: the experience of a regional ophthalmological center.
Relevance. At present, the institution of citizens’ appeals is a dynamically developing model of interaction between the population and state and municipal authorities, including medical organizations. In the legislation of the Russian Federation, for the purpose of a comprehensive, timely and objective procedure for considering citizens’ appeals related to receiving medical care, a three-level hierarchy of regulatory legal regulation has been formed. Determination of the officials of the organization, forms and methods of working with appeals, analysis of the results of consideration of citizens’ appeals and the introduction of measures that correct the activities of employees of a medical organization (medical and non-medical personnel), the implementation of organizational and legal changes are an indispensable element of an effective management system of a modern healthcare institution.
The purpose of the study: аnalysis of the organization and conduct of work with citizens’ appeals related to obtaining medical care for the adult population in the field of «ophthalmology» in the regional center of the Republic of Tatarstan – the state autonomous healthcare institution «Republican Clinical Ophthalmological Hospital of the Ministry of Health of the Republic of Tatarstan named after Professor E. V. Adamyuk» (GAUZ “RKOB MH RT named after prof. E. V. Adamyuk”), and the development of measures to improve the
efficiency of the ophthalmological clinic.
Materials and methods. The analysis of modern requirements of normative legal acts of quality control and safety of medical activity has been carried out, the main tools used in conducting external audits in the system of compulsory medical insurance have been systematized. We used mathematical and statistical analytical methods (quantitative, comparative, structural, expert).
Results. A routing scheme for citizens’ appeals is presented, taking into account the channels of their receipt, and an algorithm for working with written appeals sent to the regional ophthalmological center of the Republic of Tatarstan. The trend of modern feedback services with applicants is noted, characterized by the active use of new Internet resources, social networks and instant messengers, various mobile applications for registering citizens’ appeals, and «fan» distribution of complaints about the activities of a medical organization.
According to the statistics for 2021–2022 in the structure of the reasons for written appeals of the GAUZ “RKOB MH RT named after prof.
E. V. Adamyuk” were in the lead in requests for the provision of medical documentation, which amounted to 2021. 45,4%, 2022 – 55,9% of all received applications. In second place were issues related to the organization of medical care, the share of which amounted to 2021 in 2021. 32,5%, in 2022 – 26,3%. Requests for assistance in the provision of medical care were made in 2021. 12,1%, in 2022 – 8,4% of the total considered appeals.
Conclusions. Based on the results of consideration of citizens’ appeals by officials of the GAUZ “RKOB MH RT named after prof.
E. V. Adamyuka, managerial decisions are made to increase the satisfaction of the adult population of the Republic of Tatarstan with the quality and availability of medical care in the field of ophthalmology, including changes in the organization of the clinic, the implementation of measures that correct the activities of medical and non-medical personnel. -
2021 № 10 MODERN APPROACHES TO SOLVING THE TASKS OF MANAGEMENT OF MEDICAL ORGANIZATIONS
A large amount of data is currently appearing in the information systems of medical organizations, which requires a revision of those industrial relations that exist in the practice of health care institutions.
T h e p u r p o s e o f t h e s t u d y is to study the possibilities of mathematical methods using the concept of “an object with estimates in a certain state” to solve management problems that are in the practice of medical organizations.
R e s u l t s . The authors use the term “production process”, which is not typical for the classical description of the activities of a medical organization. This is due to the fact that the approaches to solving management problems available in a medical organization are valid not only for medical and diagnostic work, but also for other household work. New approaches to solving the existing management problems of a medical organization consist in the fact that the description of the solution to the control problem is made in the form of some algorithm, which can then be implemented in some programming language. The digitization of production processes leads to the need for their formalized description in the language of mathematics, as well as the widespread use of mathematical methods, on the basis of which algorithms for solving control problems are built. Markov chains make it possible to find general patterns in the behavior of control objects within the framework of the problem being solved, which can be used to construct a tree giving a detailed description of the behavior of each control object. Further, the method of oriented
trees with estimates is applied, which provides information for writing job descriptions for employees of the Ministry of Defense, on the basis of which the management problem will be more optimally solved. It is necessary to highlight four features of the method of oriented trees with estimates: it allows to give a detailed analysis of the sequence of transitions of each object for the selected states; in the presence of a large number of analyzed objects, the resulting tree is difficult to analyze; you can rebuild the branches of the tree; in the course of building a tree, it is possible to change a set of states without changing the obtained chronological sequences of states of each control object in the initial data. Oriented trees with estimates can be used to simulate the production process, which is based on the possibility of simultaneously changing both quantitative and qualitative characteristics of the tree.
The article presents two options for modeling using changes in the qualitative characteristics of the tree.
F i n d i n g s . The introduction of digitalization in healthcare requires a different approach to solving management problems, which should be carried out with extensive use of mathematical methods at the stages of analysis and modeling. The work on the use of mathematical methods in solving management problems should be organized by regional medical information and analytical centers.
It is necessary to carry out work on the formalization of production processes, the creation and storage of algorithms for solving control problems. Promising methods that allow solving most of the management problems available in the practice of medical organizations are the methods of Markov chains with estimates, branching processes with estimates and oriented trees with estimates.