2017 № 2 The application of the process approach for operations management of the medical organization
The article noted the possibility of using as a tool the creation of an internal control of medical organizations quality and safety of medical activities of the quality management system in accordance with the principles and requirements of the national standard is identical to ISO 9001:2015 «Quality management systems – Requirements». Using the principle of process approach, the authors in the activities of medical organizations identified the main macro-processes that determine the outcome. Describes the organizational role and direction of the actions of the process owners. Formulated own definition of diagnostic, therapeutic, and expert processes from the standpoint of the analysis of their content. Marked by close integration relationship and mutual influence of these processes on each other. Outlined the prospects for improving the quality of medical activities of the organization and its results by introducing a process-centric technologies to enhance business processes.