Work with appeals of citizens and satisfaction of separate requirements of the consumer: what to consider medical organizations

The article deaths with the features of working with citizens and to meet the individual requirements of the consumer, which are required to know medical organizations. The authors show and justify under what conditions the consumer’s demand is a citizen’s appeal, as well as how the terms of consideration of citizens ‘ appeals and the terms of satisfaction of individual consumer requirements are correlated with each other. In the article it is noted that in the medical organization work with citizens‘ appeals should be an integral component of ensuring and controlling the quality and safety of medical activities.

Authors: Piven D. V. [59] Kitsul I. S. [59] Ivanov I. V. [30]

Tags: citizens‘ appeals1 consumer requirements1 control issues1 medical organization52 quality  control  and  safety  of  medical  activities4