Medical care quality management system in public health institutions providing oncohaematological aid. Basic principles of functioning, implementation stages and assessment of efficiency
The basic principles of structuring and functioning of the medical-care quality management system have been developed with regard for the specificity of haematological aid, including a complex of criteria allowing to assess in general the quality of its provision in terms of process and results, and to evaluate it from the quantitative point of view, as concerns the operation of the haematological service of the region on the whole. Stepwise intro¬duction of the quality management system elements in the operation of the public health institutions of haematological profile has been suggested; the implementation stages have been characterized; the efficiency of the quality management system in the domain of haematological aid has been shown, based on the results of follow-up expert evaluation (the indicator of efficiency of the oncohaematological aid in the outpatient setting has increased by 50%, in the inpatient setting – by 20.9%).
Management in healthcare