Management in healthcare
  • 2018 № 2 Development and implementation of a standard for the organization of work of registries medical organizations: the project «Entrance group»

    Regional project “Front-office” was set up and implemented in Tomsk oblast (Siberia, Russia). The aim of the project was launch a front-office of out-patients departments standard for improvement patients satisfaction in medical institutes. There are five directions in the project: providing affordable telephone service, front-office infrastructure, staff training, medical documents logistic, corporative style creation. Using of holistic project approach has led to significant improvement of availability and quality of health care in Tomsk oblast

    Authors: Holopov A. V. [2] Boykov V. A. [2] Kobyakova O. S. [2] Deev I. A. [1]

    Tags: flagship university1 front-office1 health care11 project management1

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  • Personnel management
  • 2019 № 1 An integrated approach to determining the need for medical personnel on the model of the Tomsk region

    The recent history of modernization of the national health care system is characterized by the improvement of the health care system, including in the staff aspect. However, the opinion of the population and experts shows that it was not possible to completely solve the problem of shortage of doctors. This article presents the experience of the Tomsk region in terms of approaches to determining the deficit and imbalance of medical staff. This analysis formed the basis for further actions on staff policy in the health care system of the region.

    Authors: Shibalkov I. P. [2] Holopov A. V. [2] Boykov V. A. [2] Kobyakova O. S. [2] Deyev I. A. [1] N. Ya. Nesvetaylo [1]

    Tags: doctors3 health care organization1 staff deficit1 staff imbalance1 staff planning1

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