Social aspects of health
  • 2019 № 7 The role of communicative activity of the quality manager inspection body in improving the functioning of the quality management system

    Abstract. The role of the communicative activity of the quality manager of the inspection body in the functioning of the
    quality management system was investigated with the aim of developing and proposing measures to stimulate the communicative
    activities of managers. A survey of 258 employees of the inspection body on a specially developed by the authors
    questionnaire. Reliability of differences was assessed using nonparametric statistics, relative and average indicators, representativeness
    errors, relative risk and its confidence interval were calculated. The communication of the communicative
    activity of the quality manager with the involvement of the personnel of the inspection body in the functioning of the quality
    management system has been revealed. The lack of theoretical knowledge of quality management among managers of
    structural divisions about the functions and role of a manager in a team creates risks of insufficient awareness of inspection
    body staff about the goals and objectives of the implemented quality management system, failure to understand its
    documented procedures and non-compliance with its requirements. It was proposed to introduce mandatory external
    and additional internal training of quality managers to quality assurance in accordance with the requirements of ISO/
    IEC17020:2012 «Requirements for the operation of various types of bodies performing inspection
    (IDT)» and ISO 9000 series standards. It is proposed to introduce a cascade method for internal staff training in order to
    minimize time and material costs. It is recommended that in terms of combining the functions of a manager with the main
    professional activity of employees, to provide material incentives to managers. The need to develop a mentoring system in
    the establishment of newly hired employees to the principles and requirements of the quality management system implemented
    in the organization prior to the implementation of independent practical activities has been identified.

    Authors: Gordeeva T. I. [1] Golubeva A. P [1]

    Tags: awareness1 communication activities1 inspection body1 mentoring1 quality management system7 quality manager1 staff involvement1

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