2020 № 1 Implementation of principles of lean production providing paid services in a medical organization
The aim of the study is to optimize the processes leading to increasing patient satisfaction level, providing accessibility to medical services, increasing efficiency and eliminating existing temporary financial and other losses using the implementation of lean manufacturing principles and tools. The experience of organizing medical services on a paid basis allowed us to establish a patient-oriented system in the provision of primary health care to the population.. Legislative and regulatory framework governing the provision of medical services on a paid basis, guidelines for the implementation of lean manufacturing principles in medical organizations. Mathematical, analytical and descriptive methods were used. Schemes for the implementation of medical services based on optimizing the flow of created values for the patient are proposed. Changes of some indicators of the medical organization activity are analyzed. Implementation of the principles and tools of lean production leads to the solution of the problems of the current healthcare system – the effective use of the personnel potential of a medical organization, the possibility of creation additional income source for medical workers within one healthcare facility.