Development and implementation of a standard for the organization of work of registries medical organizations: the project «Entrance group»

Published: 2018-03-17

    Management in healthcare
  • Regional project “Front-office” was set up and implemented in Tomsk oblast (Siberia, Russia). The aim of the project was launch a front-office of out-patients departments standard for improvement patients satisfaction in medical institutes. There are five directions in the project: providing affordable telephone service, front-office infrastructure, staff training, medical documents logistic, corporative style creation. Using of holistic project approach has led to significant improvement of availability and quality of health care in Tomsk oblast

    Authors: Holopov A. V. [1] Boykov V. A. [1] Kobyakova O. S. [1] Deev I. A. [1]

    Tags: flagship university1 front-office1 health care10 project management1

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