The main trends of analysis of the causes of patients’ discontent with the medical aid based on the patients’ complaints and independent assessment of the medical care quality in medical institutions

The article presents the main approaches to the analysis of the causes of the patients’ dissatisfaction with the medical aid based on the people complaints and independent assessment of the medical care quality in medical institutions found in internet sites of different levels. Sometimes the assessment results are indicative of the rather good and even very good patients’ satisfaction with medical care but the number of patients’ complaints against the dissatisfactory medical aid in some medical institutions remains very high. The main causes of patients’ discontent with medical care are analyzed and concrete recommendations for better medical aid organization are presented

Authors: Gurov A. N. [15] Plutnitsky A. N. [4] Garina I. B. [2]

Tags: analysis of patients’ complaints1 complaint2 dissatisfaction with medical aid1 independent assessment of the medical care quality1 prevention of patients’ discontent1